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Shipping Policy

1. Collection

You can arrange to collect at our stores or display garden which is located on Jamestown Rd, Stepaside. If you would like to collect your purchase when processing your order, select ‘collection’. Please allow approximately 3-5 working days for your order to be ready.  A member of our team will be in touch to inform you of when your order will be ready for collection.

2. Supply and Fit Products

Some of the products on our website include a supply and fit service in the greater Dublin area For orders outside the greater Dublin area, contact our sales team for a quote.

Once you have made a purchase, a member of our team will be in touch to organise a suitable time for delivery and fitting. Please allow approximately 5-15 working days for delivery (depending on product) we will be as efficient as possible in getting your order despatched.

Please note that all products for supply and fit require a clear and level site, with side entrance access (no overhead height restrictions). If you have any questions please contact our sales office.

3. Deliveries  

We use third party delivery drivers for most deliveries. For deliveries outside of Dublin, we use a network of delivery drivers

Small Items there is a flat delivery fee of €15.00 per order.

Large/Bulky items that are not suitable for delivery through the normal channels are delivered at a charge of €35.00 per order.

We offer a front door delivery service from Monday to Friday. A member of our team will be in touch to inform you of when your order will be delivered. We cannot guarantee delivery at a particular time. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us

Our fully trained customer service team are on hand from this point to deal with any questions or queries that you may have following delivery:-

Open 5 days a week: Mon – Friday 9am – 5pm

Tel: +353 833533533 – Email: info@dinodens.ie

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