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Payment, Refund & Exchange Policy

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in € / euro and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise delivery charges will be added at the checkout stage.

Returns, Cancellations and Substitutions

If you wish to change or cancel an order please contact our Office via email or phone. You have the right to cancel up to two days before delivery. If after the goods have been delivered or have to be returned, Refunds for cancellations will be credited by the same method used for the original payment and will take place as quickly as possible.

You have 14 days from date of delivery to notify Dino Dens (Arcadia Gardens Ltd) if you wish to return goods. Returned goods, please ensure that the goods are in their original packaging and are in re-sellable condition and have not been in use.

PLEASE NOTE: We will not accept as a return a product which has been assembled. We will replace parts damaged/faulty but a refund will only be given if the goods are returned as above, less collection/restocking fee.

Restocking & Collection charge will apply min. of €70 depending on size and location.

In the unlikely event that you receive faulty or damaged goods, you must contact us either by email or by phone within 14 days from date of delivery

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

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